Shipping Policy

✈️SHIPPING POLICY SHIPPING:

Orders are shipped from China, Japan, South Korea, and the United States based on the product. We offer international shipping to the United States, Canada, New Zealand, Australia, Japan, South Korea, Singapore, Malaysia, Brunei, Thailand, Germany, France, the United Kingdom, Austria, Saudi Arabia, and Qatar. Free shipping is provided for orders over $29.9 USD.

✈️GENERAL INFORMATION:

Most product orders will be shipped within 48 hours and include tracking information. However, please allow up to 96 hours for careful craftsmanship as our press-on nails are handmade. The estimated shipping time may range from 5-21 days depending on your location. Please note that we are not responsible for any delays caused by shipping carriers as they may have their own delays due to COVID-19.

✈️LOST PACKAGES:

We are not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked "Delivered," please first check your order to ensure the shipping address provided was correct. If the address provided was correct, contact the local post office responsible for delivering the package (found on the tracking page). They will be able to assist you in recovering your package.

✈️RETURN TO SENDER:

Immediately contact the carrier if your tracking information says an attempt to deliver was made or is deliverable and being returned to sender. Typically this means there is an error in the shipping address provided, or the carrier was unable to deliver your package and needs your assistance. If they are unable to redeliver your package, please email miwakonails@outlook.com with the issue, order number, and/or correct shipping address immediately. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be refunded less shipping costs.

✈️DELAYED:

Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please email miwakonails@outlook.com with the issue, order number, and/or correct shipping address.